Shipping & Delivery Policy

Maisonasil LLC — Last Updated: August 2026

We get it — once you place an order, you want those boxes in your hands as fast as possible. We feel the same way. That’s why we’ve built our shipping process to be quick, careful, and reliable. Here’s exactly how it works.

Our Business Hours

We’re here to help during the following hours (Central Time):

Monday – Friday: 9:00 AM – 9:00 PM
Saturday: Closed
Sunday: Closed

Orders and emails received outside these hours will be handled the next business day.

Where We Ship

Right now, Maisonasil ships only within the United States. That includes all 50 states, plus PO Boxes and APO/FPO military addresses. We don’t currently offer international shipping, but stay tuned — we may expand down the road.

How Fast We Ship

Same-day shipping: If you place your order before 2:00 PM CST Monday through Friday, it goes out the same day.

Saturday orders: Orders placed on Saturday are processed Saturday or Monday, depending on carrier pickup times.

Sunday and after-hours: Anything that comes in while we’re closed ships out the next business day.

Holidays: When federal holidays occur, we’re closed. Orders placed those days will ship out the next business day.

Pre-sale items: These ship within 1–2 business days after the manufacturer officially releases them. Please note that release dates can change and are outside our control. We always do our best to ship pre-sale items as soon as they arrive at our warehouse.

Free Shipping on Every Order

Shipping is 100% free on every order, with no minimum purchase required. Whether you’re purchasing a single pack or stocking up on a full case, standard shipping is completely free.

Need it faster? If you want expedited delivery, such as UPS Next Day Air or 2-Day Air, you can select those options at checkout for an additional fee. Standard shipping always remains free.

Who Delivers Your Order

We work with trusted carriers including UPS, USPS, and FedEx. The carrier used depends on the size of your order and your delivery location.

Every package receives a tracking number.

Delivery Times

Once your order ships, here’s roughly what to expect:

  • Standard Shipping: 3–7 business days

  • 2-Day Air: 2 business days after shipment

  • Next Day Air: 1 business day after shipment

Delivery times may vary depending on your location and carrier conditions. Remote areas, severe weather, and other carrier delays may add additional time.

Tracking Your Package

As soon as your order ships, you’ll receive an email containing your tracking number.

You can also log into your Maisonasil account at any time to check your order status.

If anything looks incorrect or you need assistance, contact us at Support@maisonasil.com.

How We Pack Your Cards

Sports cards and hobby boxes deserve careful handling. Every order is packed with protective materials designed to help ensure your products arrive safely.

Every order may include:

  • Bubble wrap around the product

  • Sturdy, reinforced cardboard boxes

  • Packing peanuts or air pillows for additional cushioning

  • Fragile labels when appropriate

Our goal is simple — your boxes should arrive in the same condition they left our shop.

When Things Go Wrong

Damaged Package

If your package arrives damaged, please do not throw anything away.

Take clear photos of:

  • The damaged product

  • The shipping box

  • The packaging materials

Then contact us at Support@maisonasil.com within 48 hours of delivery. We’ll review the issue and work with the carrier as necessary.

Lost Package

Sometimes packages take longer than expected. If your order has been more than 7 business days past the estimated delivery date, please contact us so we can begin an investigation with the carrier.

Wrong Address

Please double-check your shipping address before completing your order.

If a package is returned to us because the shipping address provided was incorrect or incomplete, the customer is responsible for the cost of reshipping the order. We cannot refund shipping costs in these situations because the original shipping expense has already been incurred.

Got Questions?

We’d rather hear from you than have you guess. Our support team is available during business hours to help with shipping and order-related questions.

Maisonasil LLC
158 High St SE
Albuquerque, NM 87102
United States

Phone: +1 (307) 400-8375
Email: Support@maisonasil.com
Website: https://maisonasil.com/

Business Hours

Monday – Friday: 9:00 AM – 9:00 PM
Saturday: 10:00 AM – 10:00 PM
Sunday: Closed