We strive to respond to all emails and contact form messages within 24 business hours. For immediate assistance during operating hours, we recommend reaching out via phone.

Once your order ships, you will receive a confirmation email containing your tracking number and carrier details. You can also monitor your package directly through the Order Status page on our website.

Because we aim to process and dispatch sealed boxes and rare singles as quickly as possible, please contact us immediately via phone or email if you need to make changes. Once an order has entered fulfillment or shipped, modifications cannot be guaranteed.

We take utmost care in packaging our items using top-loaders and protective bubble mailers. In the rare event that your shipment arrives damaged, please take clear photos of the packaging and contents immediately and email them to Support@maisonasil.com along with your order number.