Ordering & Products

What is the difference between hobby boxes and retail boxes?

Hobby boxes are premium, factory-sealed collector products engineered to deliver high-value hits, including guaranteed on-card autographs, rare color parallels, match-worn memorabilia relics, and low serial-numbered inserts. Retail boxes (such as blasters or hangers found at general retail outlets) offer casual entry points with lower hit ratios. At Maison Asil, our curation focuses on hobby wax, breaker's delight formats, and sealed cases designed for dedicated collectors.

Are all products guaranteed authentic?

Yes, 100%. Every box, case, and pack curated by Maison Asil is guaranteed factory sealed, untampered, and fully authentic. We source inventory exclusively through official, authorized distributor networks and direct manufacturer channels (including Panini, Topps, and Bowman).

What are pre-order and pre-sale releases?

Pre-orders allow you to secure allocations for high-demand upcoming products prior to the manufacturer's street date. Once the product officially launches and arrives at our facility, pre-orders are prioritized and dispatched within 1–2 business days.

Why are purchase limits applied to certain products?

To maintain fair market access and protect individual collectors from aggressive bulk buyouts on highly allocated releases, Maison Asil reserves the right to enforce household and account quantity limits on select high-demand products.

Shipping & Fulfillment

How are orders packaged and shipped?
Every item is handled with vault-grade standards. We utilize heavy-duty corrugated boxes, corner protectors, and multi-layer bubble wrap to guarantee your sealed wax and card edges arrive in pristine condition. All orders are processed and dispatched within 1 business day.
How can I track my shipment?
Once your shipment is processed, an automated email containing your tracking link and carrier details is sent immediately. You can also view live tracking updates by logging into your Maison Asil account dashboard or visiting our Order Status page.
What are the delivery transit times?
Standard insured delivery typically takes 3–5 business days depending on destination. Expedited express delivery options (including 2-Day and Overnight services) are selectable at checkout.
What happens if my package arrives damaged?
If your parcel arrives with external damage, do not open the factory seal. Take clear photos of the shipping container and product from multiple angles, and email our support team at support@maisonasil.com within 48 hours of delivery. We will immediately initiate a claim and provide a resolution.

Payment & Security

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), alongside secure express checkout options including Apple Pay, Google Pay, and Stripe-secured checkouts.
Is my payment and personal information secure?
Yes. All transactions on maisonasil.com are processed through encrypted, level-1 PCI-compliant payment gateways with end-to-end SSL encryption. We never store or retain full payment credentials on our servers.

Returns & Policy

What is your return policy on trading cards and sealed wax?
Due to the dynamic market nature of sports collectibles and trading cards, returns are only accepted on items that remain in their original, unopened, and pristine factory-sealed condition. Once the manufacturer plastic wrap or seal has been broken or altered, the item is strictly non-returnable.
What if a card has a manufacturer flaw or print line inside the box?
Because box contents and pack collation are randomized and sealed at the manufacturer's factory, quality flaws (such as print lines, centering deviations, or damaged internal cards) fall under the manufacturer's quality warranty. In such events, claims must be submitted directly to the card manufacturer (e.g., Panini, Topps). Our support team is happy to supply proof of purchase documents to assist your claim.
Can I cancel an order prior to shipment?
If your order has not entered our fulfillment queue, contact us immediately at support@maisonasil.com. Orders already dispatched cannot be canceled. Please note that pre-sale reservations are subject to allocation policies once processed.