Returns & Refunds Policy

Maisonasil LLC — Last Updated: August 2026

We want every Maisonasil order to feel like Christmas morning. That said, the sports card and hobby box world plays by its own rules — prices shift daily, products are sealed, and what’s inside is part of the thrill. Before you order, here’s what you need to know about returns and refunds.

Our 90-Day Return Window

We stand behind what we sell. If something goes wrong with your order, you have a full 90 days from the delivery date to reach out and start a return or refund request.

The 90-day window applies to:

  • Damaged items that arrived broken or crushed

  • Wrong products shipped by mistake

  • Defective items where Maisonasil is at fault

  • Unopened, sealed products in their original condition

To start a return, email us at Support@maisonasil.com with your order number. We’ll walk you through the process.

All Sales Are Final on Opened Products

The sports card industry has its quirks, and one of the biggest is this: once a sealed box is opened, it cannot be returned.

Our 90-day return window does not cover:

  • Hobby boxes, packs, or cases that have been opened

  • Single cards or graded cards

  • Mystery boxes and repacks once opened

  • Cards damaged or removed from sealed packs

If your sealed product is still sealed and unused, you may return it within 90 days, subject to the conditions of this policy.

What About Price Changes?

The sports card market can change quickly. Here’s how we handle price changes:

If the price goes up after you buy: We honor your original purchase price and will never charge you extra.

If the price goes down after you buy: We cannot refund the difference between your purchase price and the new price.

Pre-sale items: The same rules apply. The price paid at checkout is locked in regardless of future market changes.

Order Cancellations

Once you place an order, we begin processing it as quickly as possible.

  • Already shipped: Shipped orders cannot be canceled.

  • Pre-sale items: Pre-sale orders cannot be canceled once payment has been processed.

  • Before shipping: Contact us as soon as possible. If we are able to stop the order before shipment, a 20% cancellation fee may apply to cover restocking, payment processing, and administrative costs.

To request a cancellation, email Support@maisonasil.com with your order number in the subject line.

If Your Order Arrives Damaged

If your order arrives damaged:

  1. Do not throw anything away. Keep the product, shipping box, and all packing materials.

  2. Take clear photos. Photograph the damage from multiple angles, including the shipping box and packaging.

  3. Contact us within 48 hours. Email Support@maisonasil.com with your order number and photos.

After reviewing the claim, we may provide a replacement, if available, or issue a full refund. When the damage is confirmed to have occurred during shipping, we will provide a prepaid return label when applicable.

Important: If a sealed box appears damaged, do not open it before contacting us. Opening a sealed product may affect eligibility for a damage claim.

What We Can’t Refund

We do not issue refunds for:

  • Manufacturer defects inside sealed boxes. Centering issues, print errors, surface scratches, and other manufacturing issues should be addressed directly with the manufacturer, such as Panini, Topps, Upper Deck, or the applicable manufacturer.

  • Hits you didn’t love. We cannot issue refunds based on the cards or pulls contained inside a sealed product.

  • Boxes that don’t meet expected insertion ratios. Pulls and contents can vary from box to box.

  • Opened sealed products. Once the seal has been broken, the product is not eligible for return.

Got the Wrong Item?

If we send you an item different from what you ordered:

  • Contact Support@maisonasil.com within 7 days of delivery

  • Include your order number and clear photos of the item received

  • If the error is confirmed, we’ll provide return instructions or a prepaid return label and send the correct product at no additional cost

How to Return an Item

If your item qualifies for a return — sealed, unopened, and within the applicable 90-day return window:

  1. Email us first. Send an email to Support@maisonasil.com with your order number and reason for the return.

  2. Wait for approval. We’ll review your request and respond within 1–2 business days.

  3. Receive return instructions. If approved, we’ll provide the applicable return instructions and shipping label.

  4. Pack it safely. Return the item in its original packaging with appropriate protective materials.

  5. Ship the package. Use the carrier and instructions provided by our support team.

Once we receive the item and confirm that it remains in its original sealed condition, we’ll process the approved refund.

How Refunds Are Processed

When a refund is approved:

  • The refund will be sent to the original payment method used for the purchase.

  • Please allow 5–10 business days for the refund to appear on your statement after approval.

  • Original shipping costs are non-refundable unless the issue was caused by Maisonasil.

Need to Reach Us?

For questions about returns, refunds, or your order, contact us during our business hours:

Maisonasil LLC
158 High St SE
Albuquerque, NM 87102
United States

Phone: +1 (307) 400-8375
Email: Support@maisonasil.com
Website: https://maisonasil.com/

Business Hours

  • Monday – Friday: 9:00 AM – 9:00 PM

  • Saturday: 10:00 AM – 10:00 PM

  • Sunday: Closed